At Living Expressions, you have Four (4) options to choose from when arranging the delivery / shipment of your purchase from us online or at our stores.
Option 1: Pick Up – FREE
Your items may be picked up when ready at any of our stores. A representative will contact you to arrange a pick-up date and time.
Option 2: Standard Shipment
You may choose to have smaller, lighter items shipped via Courier or Mail. The cost and shipping times will be communicated to you.
Option 3: Drop Shipment
Drop shipment means that your items will be placed in the front doorway of your home or the receiving area of your condominium. We provide a 30-minute call ahead for all our customers. You cannot upgrade to the white glove at the time of delivery, this can only be done at least 2 days prior to the scheduled delivery date.
Option 4: White Glove Service
White Glove Service includes full delivery and full set up. We provide a 30-minute call ahead for all our customers. We will place the product and setup in the room(s) of your choice. We will even secure the handles on your items. However, our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
Packaging will only be taken if the Packaging Removal Service was purchased.
Packaging Removal Service
Our Packaging removal service is when our delivery team takes back all the packaging from your new product upon completion of the delivery. If this service is not selected, then our delivery team will place the packaging by your curbside or in a location of your choice. This service is only available with the White Glove Service.
Other Points to keep in mind
- Prices are calculated at the time of purchase and is determined by the amount of your purchase and the location of your delivery.
- The delivery service will contact you to confirm a delivery time around 2 days before the scheduled date.
- Delivery times may vary. Some products are produced after receiving your orders. To check if we can expedite your order, please contact us and we will be happy to assist you.
- All sales are final. However, if you discover concealed damage you have 48 hours to report it. Just call us and one of our representatives will be glad to assist you. Furniture may be repaired or the defective part replaced free of charge by our Technician. If the item cannot be repaired you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available.
- In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident.
- Please make sure that the items purchased will fit in the room, and also through the access ways and doorways etc.
- Additional fees may apply for unusual circumstances.
- We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives.