FAQ

LIVING EXPRESSIONS ONLINE

Can I see the items from your website in a store?

At Living Expressions, most of the items that we feature on our website are items that we actually carry in our store. This way, we combine the best of both – convenience of online viewing and shopping, with the ability to see the selection in a physical store. We encourage you to visit one of our beautifully appointed showrooms to look and try the product. We will be happy to assist you in person.


However, please note that we buy some specific items exclusively for our website.


Is everything that you have in your stores available to see and buy online?

Most products that we carry are posted on our website. However, due to large and fast changing inventory, there may be some items that are missing.


For any help, please call us at 416.661.2153 or email info@livingexpressions.ca


How accurate are the colours on the screen?

While we take great care in taking and/or sourcing pictures that are good quality, there are technical limitations when it comes to accurately displaying colours. Every computer monitor displays colours slightly differently, and it is possible that the item may look a bit different in reality.


Is it safe to shop on your website

At Living Expressions, we use the most advanced technology to encrypt and secure all the information you submit, including name, contact details and credit card numbers. We have strict rules governing how we use that information.

Rest assured, it is absolutely safe to shop online on our website.


ORDERING

Are all the prices shown on your website correct?

While we strive for accuracy, in the event of a price discrepancy between our website and our showroom, please note that the showroom pricing will be deemed accurate. The prices that are listed are for the configurations and selection as shown. Changes, to fabric, leather, finish, colour etc. may affect the price.

Also note that any promotional pricing will be for a limited time or based on limited quantity.


How long will it take for me to get my order

At Living Expressions, our endeavor is to deliver your furniture in the fastest possible time. Delivery times vary from item to item. Many of the items we sell are in stock, and these items are usually delivered in 7 – 10 business days. However, a large number of our items are made to order, and for such custom orders, we ask that you allow approximately 8-10 weeks for delivery on average.

Our order team continuously tracks these orders for you. If you would like a status update on your order at any time, please feel free to call or email us.

Occasionally we experience delays with orders. In the event of a delay, our order department will contact you as soon as possible with a status update.


What happens once my order is ready?

As soon as your item is ready, you will be notified by our customer service department. If you have chosen to have your order delivered, we will phone you 3-4 days ahead of time to arrange a delivery. If you are picking up from the store, you will be advised that the item is ready for pickup.

Please note that once ready, we cannot hold orders for more than 10 days.


Can I order over the phone?

Yes, you can place an order over the phone with our friendly and helpful Customer Service Team on 1.416.661.2153. Our Customer Service Team is available from 11 am to 8 pm Monday to Friday, from 11 am to 6 pm on Saturday and 12 pm to 5 pm on Sunday.


What measurements should I consider before purchasing my furniture?

When purchasing any furniture or made to order items it is always important to measure the relevant space correctly. If you are purchasing furniture, we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy


Does your product come with any warranty?

Every item that you buy at Living Expressions (excluding clearance and “As Is” sales) are covered by the manufacturer’s warranty. If a problem should arise, please call our customer care department. We will do whatever we can to make you happy


Do you offer any additional Protection on the furniture?

Yes, we offer protection plans for all upholstered furniture, including leather and fabric, as well as Area Rugs.


Do you offer a price guarantee?

We are confident that we offer the best prices on our furniture. In the unlikely event that you find the same item for less elsewhere, please contact us and we’ll match it any day of the year.

Please note that for a price match, the item, the price and the terms have to be considered and compared.


DELIVERY

What do you charge for delivery?

Our delivery charges vary by product type and your area. Please refer to our Delivery Page for more information


Will you take away my old sofa, bedroom or other furniture?

Unfortunately, due to disposal laws and regulations, at this time, we are not in a position to take away any old or used items.

Please note that our delivery policy requires that the room where the furniture is going has to be clear of any other items that will impede access and placement. If you have any difficulty in this regard, please call our customer service department.


Will you assemble my furniture?

When you choose our White Glove delivery, we will deliver the item to the room of your choice, unpack and also assemble the furniture for you.


Can I pick up my order from your showroom?

Yes, pickup from store is available for almost all items and is free. Just let us know at the time of ordering, and your item will be available for pickup in the specified time that it takes for it to be ready.


What if my order is late?

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed.


RETURNS AND CANCELLATIONS

What is your Cancellation and Return policy?

All sales are final. However, we stand behind the furniture we sell and even if you discover concealed damage, you can report it within 48 hours. Our Customer Care department will help resolve any issues.

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